This situation usually falls into one of two categories.
First, check your Strategy History. Are new matches being added there?

Still stuck? Contact us and include the strategy name or link so we can review it directly.

If you stopped receiving alerts for several hours, it usually means that none of your current strategies have been triggered during that time, not that there is a system issue.

Some periods naturally produce fewer triggers, especially outside peak match days.

If you want more frequent alerts, consider slightly broadening your filters or reviewing whether your strategies are currently enabled.

For following specific matches, the best way is to use our In-Play Scanner. It’s designed exactly for that kind of focused match tracking — much more flexible than trying to build alerts per team. It lets you follow any match live, play by play, and even see which of your strategies have triggered on each match in real time.

Strategies can’t be limited to individual teams or matches. They work based on filters such as leagues, odds, or live stats, not fixed fixtures. The goal of a strategy is to automatically find matches that meet your defined conditions. However, you can restrict your strategy to specific leagues if you want to receive picks only from competitions that matter to you.

Yes. Add the following criteria to your strategy:
Exchange Matched Amount (£) ≥ 0

Yes. This can be done using Math Operations.

In the Strategy Builder, you can compare current odds with odds from a previous point in time and trigger a pick when a specific movement threshold is reached.

For example:

Fixed decimal drop
You can create a rule such as:
Odds X minutes ago − Current Odds ≥ 0.20
This will trigger when the odds have dropped by at least 0.20 within your defined timeframe.

Percentage drop
Instead of inserting a percentage value, you can directly compare the current odds to the previous odds using division.

Formula:
(Current Odds / Odds X minutes ago) ≤ your threshold

How to set the threshold:
Subtract your desired percentage drop from 1.

Example:
If you want to detect a 10% drop in odds:
1 − 0.10 = 0.90

So your rule becomes:
(Current Odds / Odds X minutes ago) ≤ 0.90

For a full walkthrough of Strategy Builder, Advanced Mode and Math Operations, please see the User Guide

For the most accurate analysis, run your strategy live on the platform over a period of time. It takes a little longer, but every pick logged happened under real conditions, nothing reconstructed afterwards.

We’ve looked at the instant backtesting offered elsewhere and found much of it potentially misleading. Impressive figures are easy to produce (a platform selling backtest has every incentive to), and the math behind it is rarely shown.

We’re building a backtest that can replay a match exactly as you'd have seen it live; until it clears that bar, we’ll stick with authentic, live results.

Every InPlayGuru account comes with a limit on how many strategies you can have at the same time — these are called strategy slots. Each strategy you add to your account uses one slot.

The number of available slots depends on your subscription plan. For example, the Free Plan includes 5 slots, while the Pro Plan includes 30 — and more can be added if needed.

If you try to create more strategies than your current limit allows, you’ll automatically see a pop-up with options to purchase additional slots.

Note: Increasing your strategy slot limit is only available to Pro users with an active subscription. If you’re on the Free Plan, you’ll need to upgrade to Pro first.

We never delete strategies or other data from active accounts or without prior notice.

It's possible you've signed into a different InPlayGuru account associated with another one of your email addresses.

Instead of listing exact scores, define the range of goals each side can have — one rule set then covers many score lines at once.

Say you want to catch 1-0, 0-1, 2-0, 0-2, 3-0 or 0-3. What do they all have in common? One team hasn’t scored, and their opponent has scored 1 to 3 goals. Written as rules:

• Goals of Either team = 0
• Goals of Either team’s opponent ≥ 1
• Goals of Either team’s opponent ≤ 3

That’s it — six score lines, three rules. The same minimum/maximum thinking works for corners, cards, shots, or any other stat.

There is no direct, native BF Bot Manager integration built into InPlayGuru. However, we understand the immense value this could bring. Our team is exploring this possibility, aiming to integrate such functionality in an upcoming update.

However, on eligible accounts we offer a webhook feed for general automation. See “Can I receive picks as webhooks into my own system?” in this section for how it works.

Each strategy in InPlayGuru is designed to send ONE well-timed alert per match.

Once a match meets the conditions of a strategy, it’s considered “picked” and won’t trigger again for that strategy — even if the conditions are met later.

This is intentional to avoid duplicate or repetitive notifications for the same game. If you want to receive multiple alerts from the same match (e.g. at different time intervals), you can create separate strategies with adjusted rules or timeframes. This keeps alerts focused, meaningful, and easy to manage.

Your strategies are private to your account. Other users can't see the strategies you build, their rules, or their history. Nothing you create is shared anywhere by default.

You can share your strategies with others through their exclusive share link that is available in the strategy menu. Only someone with this link can access your strategy.

We won’t hand you a “guaranteed strategy” — nobody honestly can. A strategy that matches your logic, risk tolerance and markets is something only you can define. That’s exactly what InPlayGuru is built to power.

What we do offer:

• The Strategy Gallery — ready-made strategies to study and adapt as starting points.
• Technical setup help — bring the exact conditions you want (the rules and their values) and we’ll help you configure them correctly in the system.
• Authentic feedback — run any idea live and its History shows real triggers, real odds, real results.

Bring the idea — we’ll make sure the platform executes it exactly.

You can view all upcoming and past picks for any of your strategies by opening the “History” tab for that strategy.

It includes a list of all selected matches, along with useful stats, odds, and timestamps to help you track performance.

This is the best way to monitor what your strategy is selecting — both before kickoff and as the matches approach.

Rules inside one strategy always combine with AND — every rule must be true at the same time. There’s no OR toggle, and you don’t need one:

To get “A or B”, create two strategies — one with rule set A, one with rule set B. Together they behave exactly like OR: you’re alerted whenever either condition is met.

The split is deliberate — and better:

• Each strategy stays simple and readable.
• Each branch builds its own History and Strike Rate, so you see which logic actually performs.
• You can tune or disable one branch without touching the other.

Momentum rules are often confused because there are three different “time-based” meanings people expect. Below is what each option actually does, and when to use it.

1) Momentum CHANGE between minutes X–Y (trend / swing)
Example: Momentum of Either Team change between minutes 50 and 60 ≥ 40

This checks the net change across the interval (how much Momentum increased or decreased). It’s useful to detect a surge (spike up) or drop (valley down) over a window. It does not mean Momentum was above a level during the whole window.

2) Sustained pressure (Momentum stays high)
If you want Momentum to be consistently high across a period, use multiple point-in-time checks:

• Momentum of Either Team as of minute 50 ≥ 60
• Momentum of Either Team as of minute 55 ≥ 60
• Momentum of Either Team as of minute 60 ≥ 60

The more checkpoints you add, the stricter the “sustained” requirement becomes.

3) Any spike during a window (hit at least once)
If you want Momentum to exceed a threshold at any moment between minutes X and Y (not sustained), limit the time window first, then check the live Momentum value:

• Match timer ≥ 50
• Match timer ≤ 60
• Momentum of Either Team > 90

This triggers as soon as Momentum crosses the threshold once within the defined time window.

The criteria list in the Rules Builder (Easy and Advanced mode) is the complete set — if a stat or filter isn’t listed there, it isn’t currently available for strategies. There’s no hidden menu to unlock.

The list does grow regularly, and user requests directly shape what we add next. If you’re missing something specific, tell us — it’s genuinely useful feedback.

A Strike Rate is the percentage of a strategy's picks that ended as a Hit. For InPlayGuru to calculate it automatically, the strategy needs a desired outcome — the result you'd consider a success (for example, “Over 2.5 goals” or “Home team to win”).

You set the desired outcome when you build or edit a strategy. It tells the system what each pick was aiming for, so once a match finishes it can be settled automatically as a Hit or Miss and counted toward your Strike Rate.

If no desired outcome is defined, picks can't be judged automatically — they stay unsettled and no Strike Rate is shown until you settle them yourself from the strategy's History page. To fix it going forward, edit the strategy and set a desired outcome.

Work down this list — it resolves nearly every case:

1. Connection — is Telegram actually linked? Check your Telegram settings and make sure the bot is started, not blocked, and not muted.
2. Right chat — alerts go to the chat you configured (personal, group or channel). Make sure you’re looking at that one.
3. Strategy state — the strategy must be enabled, not muted, and alerts switched on in Settings.
4. Was there anything to send? — open the strategy’s History. Picks there but no alert = a delivery problem (steps 1–3). No picks at all = the strategy simply didn’t trigger; nothing was ever sent.
5. Account limits — free accounts receive up to 5 alerts per day, and an inactive subscription stops alerts entirely.

Still nothing? Contact us with the strategy name and we’ll trace it.

Yes. Telegram is the most popular choice because it reaches you anywhere, even when InPlayGuru isn't open — but it isn't the only option.

Desktop (browser) notifications can be enabled in your Settings. When switched on, InPlayGuru pushes strategy alerts straight to your computer while the browser is open. It's ideal if you keep the scanner running on a desktop and don't want to depend on your phone.

On eligible accounts, you can also receive picks as webhooks delivered to your own endpoint — see “Can I receive picks as webhooks into my own system?” below.

For always-on alerts when you're away from your computer, Telegram remains the best choice.

A pick is when a strategy on your account identifies a match that meets the conditions you’ve defined. It’s logged in your strategy’s History tab and is part of your strategy’s performance tracking.

An alert is a notification you receive (e.g. via Telegram) when a pick occurs — provided alerts are enabled for that strategy and your account.

You can have strategies that make picks without sending alerts (for silent tracking), or you can enable alerts so you’re notified in real time. Either way, the pick always happens first — the alert is just the optional message tied to it.

Please log in to your account and follow the steps shown on your Telegram Settings page.

Free alerts are limited to 5 per calendar day, and the counter resets at midnight UTC daily.

If your strategies don’t generate enough qualifying matches, you may receive fewer than 5 alerts. The limit is based on actual alerts sent, not the number of strategies created.

You can track alert usage and match picks via your strategy’s History tab.

On eligible accounts, InPlayGuru can deliver your picks as webhooks. Each time one of your strategies makes a pick, we send an HTTP request containing that pick's details to a URL you choose — in real time, alongside (or instead of) your Telegram alerts.

This lets you plug InPlayGuru into your own setup: spreadsheets, dashboards, scripts, or any automation that you want to run.

If you'd like it enabled, contact us and we'll be glad to help.

By default, alerts sent via our Telegram bot to channels or groups may include InPlayGuru links or branding elements. This exposure helps support the platform and allows users to continue using alerts at no additional cost.

It is possible to remove all InPlayGuru branding and links by activating our White-label Alerts add-on. With this, alerts become fully clean and unbranded, with no promotional content included. If you would like to enable it, please contact us and we’ll be happy to assist.

Yes. You can export the results of any strategy directly from its “History” page in any of these formats:

• Excel (XLSX)
• OpenOffice (ODS)
• CSV

Exported files include match details, stats, and outcomes — ideal for deeper analysis or record keeping.

Files are generated on demand and emailed to you. Because each export is computationally intensive, they're processed on a first-come, first-served basis, so delivery time varies with how busy the queue is — quick at quiet times, slower during peak hours. There's no need to re-request the same file.

“Limit” is a moving goal line that always points at the next goal. It equals the current total goals plus 0.5 — so whatever the score, “Over Limit” always asks the same simple question: will there be another goal?

Why it matters: a fixed line like 2.5 changes meaning as goals go in — at 0-0 it means three goals away, at 2-0 just one. Limit never drifts: it’s always the next-goal line.

Limit + 1, Limit + 2, … simply push the line further out. At 1-0, “Limit + 1” is the 2.5 line — at least two more goals. Use these when your strategy expects more than one goal from the current situation.

Currently, each InPlayGuru account can be linked to one Telegram channel or group at a time.

All your strategy alerts are delivered to the connected channel or group. You can switch it at any time in your account settings

To split alerts across multiple channels or groups we suggest creating separate InPlayGuru accounts, each connected to its own channel.

In most cases, the delay between an on-pitch event and its reflection inside our platform is between 2 and 5 seconds.

Speed and reliability are critical parts of our infrastructure. We continuously optimize our systems to minimize latency and ensure stable performance.

For lower-tier or niche competitions, minor variations can occur depending on how events are captured at venue level. However, overall performance remains highly competitive and among the fastest available solutions.

InPlayGuru uses data from a leading sports data provider. This includes live match statistics such as goals, shots, dangerous attacks, possession, cards, xG and other in-play metrics.

Advanced metrics like xG are based on the structured event data delivered by this provider. We do not calculate core event data manually in-house.

Odds displayed within the platform are sourced via the same data infrastructure. Minor differences may occasionally occur compared to other platforms due to timing, definitions, or market update frequency.

The two main factors which could cause certain (or all) matches to be absent are:

• You have set a League Filter selection which is inadvertently excluding those matches. Please check your league filter selection.
• You have set Column Filters in the in-play scanner which are filtering those matches out of view. Review or reset your applied scanner filters.

The reason websites report differing numbers for some stats lies in the subjective nature of their analysis, as criteria vary among sources. For instance, opinions differ on whether a shot hitting the post should be considered on or off target, leading to inconsistencies when comparing data from other websites.

Additional factors include some temporal delays or discrepancies, network delays, and occasionally human or machine mistakes when capturing the data from the field, although these are very rare.

To maintain consistency in data analysis, it is advisable to choose one data provider and stick with their metrics.

Momentum is a live read of which side is applying pressure right now. Rather than making you watch every statistic individually, it condenses the recent flow of the match — how the play has been leaning over the last stretch — into a single value per team that updates in real time.

A higher value means that team is currently the more dangerous, on-top side. When momentum swings from one team to the other, the balance of the game is shifting — it's most useful for spotting a team building sustained pressure, or a sudden surge, before it shows up on the scoreboard.

You can also use momentum directly inside strategies — as a live threshold, as a change over a time window, or as a sustained condition. For a practical walkthrough, see “How do I setup a ‘Sustained Momentum’ condition?” in the Strategies section above, or our User Guide.

The Momentum and xG metrics requires a full set of live data, especially possession and shots data. If this data is missing, Momentum is temporarily unavailable for that match.

This happens more often in lower-coverage leagues, but it can occasionally occur in major competitions as well, depending on the live feed coverage for that specific game. Data availability is determined by our external data providers and is outside of our direct control.

To ensure reliability:

• We disable Momentum when required data is missing, rather than showing inaccurate values.
• Most matches are fully covered and display Momentum normally.
• We actively work to improve coverage quality over time in collaboration with our data providers.

All match statistics are streamed directly from established third-party data providers, known for their reliability and accuracy in the sports data industry. However, like any system dependent on real-time data, there are occasions when discrepancies might occur. This is due to the inherent complexities of live data collection and processing.

For this reason, reporting individual statistical discrepancies in specific matches is not actionable on our end.

We continuously evaluate our data partnerships to ensure the highest possible long-term accuracy and consistency across competitions.

One scanner arrangement can’t serve every job — so layouts give you five separate setups you can switch between instantly.

Typical uses: a goals view with attack stats front and center; a corners view; an odds-watching view; a slim pre-match check. Each layout remembers its own columns, filters and arrangement.

Switching is instant — the dropdown or Alt+1–5 — and whatever you adjust saves automatically into the layout you’re currently using. Rename them, reset any one back to default, and they’ll be waiting in your browser next time.

First: your account and data are almost certainly fine. We never delete active accounts without notice.

“These credentials do not match our records” means exactly one of two things: the password is wrong, or this email address has no account — and that second one is the usual culprit. Most people who hit this originally signed up with a different address than the one they’re typing now (Gmail vs Outlook, work vs personal).

Do this, in order:

1. Find your real account email. Search your inboxes for our subscription or welcome email — it names the exact address your account lives under.
2. Reset the password for that address using “Forgot Password”.
3. Don’t create a new account — your strategies and subscription stay tied to the original email and won’t appear anywhere else.

Still locked out? Send us your Paddle invoice number and we’ll identify the right account for you.

Unfortunately, no. Once an account is deleted, all associated data — including strategies, settings, and personal details — is permanently erased.

The deletion process includes multiple confirmations and clear warnings to prevent accidental removal. For privacy and compliance reasons, we cannot restore deleted accounts.

You're welcome to create a new account at any time.

If you forgot your password or would like to reset it please make sure you are logged out of your account and then follow the steps on the following link: https://inplayguru.com/password/reset

Absolutely — you’ve got two risk-free ways in:

Pro, with a 30-day guarantee — subscribe normally and get full access to everything. Not satisfied, for any reason? Contact us within 30 days and we’ll refund 100% of your payment — no questions asked.

Free Mode, no time limit — explore with no payment details required:

• Around 50% of live matches unlocked in the scanner
• Up to 5 strategies running simultaneously
• A direct Telegram connection with our Bot
• Up to 5 picks / Telegram alerts per day

We're sorry you're having trouble! In most cases, failed payments happen due to one of the following reasons:

• Your card does not support international or online purchases.
• Your bank is blocking the transaction — we recommend contacting them to confirm.
• The card has insufficient balance or has expired.

If you're facing issues, you can also try:

• Using a different card (Visa, Mastercard, etc.)
• Paying via PayPal, Google Pay, or Apple Pay

Still stuck? Contact us with a description of the issue and any error message shown — we'll be happy to help!

Payments are processed securely by Paddle. You can pay with:

• Cards — Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, UnionPay, Mada
• PayPal
• Google Pay (via Chrome)
• Apple Pay (via Safari)
• iDEAL *
• Alipay *
• Wire transfer (ACH / SEPA / BACS) *

Subscriptions are automatically activated after payment, usually within seconds, though it may take up to 1 hour.

You will receive a confirmation email from us that clearly states the email address associated with your subscription.
Please ensure you are logged in with that email address.

If your subscription isn't automatically activated, please contact us and provide the Receipt # that was sent to you via email.

When you cancel your subscription, your account will stay on the Pro Plan until the end of your current billing period. After that, it will automatically switch to the Free Plan, with limited features.

Your strategies, settings, and data will remain available, and you can resubscribe at any time to regain full access.

However: if you're on the Free Plan and have not logged into your account for over one (1) month, your strategies will be automatically turned off (not deleted) to help keep our infrastructure efficient.

During periods of inactivity while on the Free Plan, your strategies may produce no picks or very limited data. This data is not recoverable retroactively.

We’ll do our best to preserve your account, but extended periods of inactivity may lead to permanent deletion of your data in accordance with our Terms & Conditions.

To keep your strategies active and data safe, we recommend logging in regularly — even without a subscription.

No — once cancelled, a subscription is permanently closed, for a good reason: nobody should ever be charged without personally starting a subscription and confirming their own payment details.

The good news: cancelling deleted nothing. Your strategies, settings and full history are saved and waiting.

Picking up where you left off takes one step: start a new subscription on our plans page under the current pricing and conditions, and your account is Pro again the moment payment confirms — everything exactly as you left it.

One note: legacy tiers and old pricing can’t be restored — new subscriptions always follow the current plans.

No problem at all, this happens sometimes. However, once a subscription is cancelled, it can’t be reactivated.

You can simply start a new subscription once your current period ends, and everything will continue as before.

Your strategies, history, and settings all stay exactly as they are.

Yes. As of July 2026, InPlayGuru is very much alive and evolving.

We may not post daily on social media, but systems are monitored continuously, development is active, and improvements are being rolled out on a regular basis.

Major releases and meaningful improvements are announced through our official changelog and Telegram updates channel. If something changes that impacts your workflow, you will know.

Yes! While we're not yet on the app stores, InPlayGuru can be installed directly from your mobile browser using the “Install” or “Add to Home Screen” option.

This creates a full-screen app-like experience that runs just like a regular app, with no need to open the browser each time.

Full mobile app support will be added in the future, but this method is fully functional and widely used by our community today.

Short version: mobile is great for monitoring, desktop is where you get full control.

InPlayGuru works well on a phone for following matches on the go, receiving alerts, and quick status checks. But it's designed as a real-time tactical command center, and a desktop or laptop unlocks the complete experience:

• The full live scanner without compressed or hidden columns
• Side-by-side match comparison
• Faster filter stacking and rule editing
• Momentum charts with proper visual context

For serious, sustained use — scanning many matches and reacting in real time — a large 16:9 display (ideally 27″ or bigger) is ideal. More screen means more visible columns without horizontal scrolling, clearer side-by-side comparison, and less cognitive load during high-tempo matches. Many advanced users dedicate a 27–32″ monitor to it as a live command-center.

Bottom line: the more screen real estate you give it, the more powerful it becomes.

InPlayGuru is developed by a small team, and development doesn’t always follow a fixed path. Priorities can shift and some features take more (or less) time than expected, which makes fixed ETAs inaccurate or misleading.

When we say a feature is planned, being worked on, or on our radar, it means we fully intend to build it — but without a guaranteed timeline. This lets us focus on quality instead of rushing to meet dates.

New feature releases and improvements are always announced through our official channels:

• Official changelog
• Telegram Updates Channel
• Occasionally by email for notable releases

Following these ensures you’re always up to date with what’s live and available, rather than relying on estimates. We believe this is the most transparent and fair approach for everyone.

Yes! We offer a referral based affiliate program with recurring rewards for qualified paid subscriptions generated through your referral link.

For full details, current terms, and to generate your personal referral link, please visit:
https://inplayguru.com/referral