Frequently Asked Questions

For the most accurate analysis, we recommend setting up your strategy on our platform to run live over a period of time. This may take a bit longer, but it ensures that you're working with authentic data.

While other platforms boast backtesting with instant eye-catching figures, these numbers can overlook the market’s true nuances and may even be misleading. We’re exploring a backtesting solution that uses second-by-second, real-data analysis, but until we’re sure it meets our high standards, we’ll stick with authentic, live data.

We never delete strategies or other data from active accounts or without prior notice.

It's possible you've signed into a different InPlayGuru account associated with another one of your email addresses.

To effectively include several possible score lines in your strategy, focus on defining the acceptable range of goals for each team. This approach allows you to cover multiple outcomes with a single set of criteria.

Consider an example where you're interested in matches with any of these scores: 1-0, 0-1, 2-0, 0-2, 3-0, or 0-3. This implies looking for games where:

• One team does not score at all (0 goals).
• Their opponent scores a minimum of 1 goal and a maximum of 3 goals.

Therefore, your strategy rule configuration should be set as follows, with three separate rules:

• Goals scored by either team = 0
• Goals scored by either team's opponent ≥ 1
• Goals scored by either team's opponent ≤ 3

This approach can be used for other stats as well, such as corners or shots, ensuring that all combinations falling within your desired range are included in your strategy.

At the moment, integrating with BF Bot Manager is not a feature we offer. However, we understand the immense value this could bring. Our team is actively exploring this possibility, aiming to integrate such functionality in an upcoming update.

TO START WITH TELEGRAM ALERTS, CLICK HERE. THE STEPS IN THIS GUIDE ARE ONLY REQUIRED TO SHARE YOUR ALERTS WITH OTHERS!

To start sending alerts to a Telegram channel instead of a group or private messages do the following:

Step 1: Link your personal Telegram account by following the steps at https://inplayguru.com/account#telegram

Step 2: Add @InplayGuruBot as an administrator of your channel

Step 3: Send the /start message in your channel

Our data is sourced from one of the major football data providers and is updated in near real-time. The entire process, from field action to alert notification, is exceptionally fast, typically taking under 10 seconds. The odds shown on our website for reference are also closely aligned with those shown by major bookmakers.

The two main factors which could cause certain (or ALL) matches to be absent are:

• You have set a League Filter selection which is inadvertently excluding those matches. Please check your global league filter selection.
• You have set Column Quick Filters in the in-play scanner which are filtering those matches out of view. Review or reset your applied scanner filters.

If you've reviewed the cases above and the problem persists, please contact us.

The reason websites report differing numbers for some stats lies in the subjective nature of their analysis, as criteria vary among sources. For instance, opinions differ on whether a shot hitting the post should be considered on or off target, leading to inconsistencies when comparing data from other websites.

Additional factors include some temporal delays or discrepancies, network delays, and occasionally human or machine mistakes when capturing the data from the field, although these are very rare.

To maintain consistency in data analysis, it is advisable to choose one data provider and stick with their metrics.

Momentum data may be unavailable for certain matches, particularly in smaller leagues, due to limited coverage that does not include possession data. Our momentum index calculation relies on this data, making it impossible to provide for these matches.

We source live football stats from a trusted third-party data provider, known for their reliability and accuracy in the sports data industry. However, like any system dependent on real-time data, there are occasions when discrepancies or minor errors might occur. This is due to the inherent complexities of live data collection and processing.

While we understand the importance of accurate data, we rely entirely on the information provided by our third-party data provider. Due to this, reporting discrepancies in the live statistics is not actionable on our end.

If you forgot your password or would like to reset it please make sure you are logged out of your account and then follow the steps on the following link: https://inplayguru.com/password/reset

When purchasing your InPlayGuru subscription through Paddle, the following payment methods are accepted:

• Cards (including Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, UnionPay, and Mada)
• PayPal
• Google Pay (via Chrome only)
• Apple Pay (via Safari only)
• iDEAL*
• Alipay*
• Wire Transfers (ACH/SEPA/BACS)*

* Contact us for more details

Subscriptions are automatically activated after payment, usually within seconds, though it may take up to 1 hour.

You will receive a confirmation email from us that clearly states the email address associated with your subscription.
Please ensure you are logged in with that email address.

If your subscription isn't automatically activated, please contact us and provide the Receipt # that was sent to you via email.

We do not offer a free trial period. Instead, our Free Plan allows you to explore the platform and take advantage of our main features with no time limit, however the following limits apply:

• Around 50% of live matches are locked in the scanner
• You can only run up to 5 strategies
• You can only get up to 5 picks / Telegram alerts per day
• You can't setup a Telegram channel for your alerts
• You can't export spreadsheet files

We've streamlined our FAQ to focus on the most common inquiries. If your question isn't addressed in our FAQ, we recommend reading our User Guide for more comprehensive information. It is designed to cover a wider range of topics and details.

However, if you still can't find the answer you're looking for, please don't hesitate to contact us. You can find our contact details in the footer of this page. We're always here to assist you!