This situation usually falls into one of two categories.
First, check your Strategy History. Are new matches being added there?

Still stuck? Contact us and include the strategy name or link so we can review it directly.

If you stopped receiving alerts for several hours, it usually means that none of your current strategies have been triggered during that time, not that there is a system issue.

Some periods naturally produce fewer triggers, especially outside peak match days.

If you want more frequent alerts, consider slightly broadening your filters or reviewing whether your strategies are currently enabled.

For following specific matches, the best way is to use our In-Play Scanner. It’s designed exactly for that kind of focused match tracking — much more flexible than trying to build alerts per team. It lets you follow any match live, play by play, and even see which of your strategies have triggered on each match in real time.

Strategies can’t be limited to individual teams or matches. They work based on filters such as leagues, odds, or live stats, not fixed fixtures. The goal of a strategy is to automatically find matches that meet your defined conditions. However, you can restrict your strategy to specific leagues if you want to receive picks only from competitions that matter to you.

Yes. This can be done in Advanced Mode using Math Operations.

In the Strategy Builder, you can compare current odds with odds from a previous point in time and trigger a pick when a specific movement threshold is reached.

For example:

Fixed decimal drop
You can create a rule such as:
Odds X minutes ago − Current Odds ≥ 0.20
This will trigger when the odds have dropped by at least 0.20 within your defined timeframe.

Percentage drop
Instead of inserting a percentage value, you can directly compare the current odds to the previous odds using division.

Formula:
(Current Odds / Odds X minutes ago) ≤ your threshold

How to set the threshold:
Subtract your desired percentage drop from 1.

Example:
If you want to detect a 10% drop in odds:
1 − 0.10 = 0.90

So your rule becomes:
(Current Odds / Odds X minutes ago) ≤ 0.90

For a full walkthrough of Strategy Builder, Advanced Mode and Math Operations, please see the User Guide

For the most accurate analysis, we recommend setting up your strategy on our platform to run live over a period of time. This may take a bit longer, but it ensures that you're working with authentic data.

While other platforms boast backtesting with instant eye-catching figures, these numbers can overlook the market’s true nuances and may even be misleading. We’re exploring a backtesting solution that uses second-by-second, real-data analysis, but until we’re sure it meets our high standards, we’ll stick with authentic, live data.

Every InPlayGuru account comes with a limit on how many strategies you can have at the same time — these are called strategy slots. Each strategy you add to your account uses one slot.

The number of available slots depends on your subscription plan. For example, the Free Plan includes 5 slots, while the Pro Plan includes 30 — and more can be added if needed.

If you try to create more strategies than your current limit allows, you’ll automatically see a pop-up with options to purchase additional slots.

Note: Increasing your strategy slot limit is only available to Pro users with an active subscription. If you’re on the Free Plan, you’ll need to upgrade to Pro first.

We never delete strategies or other data from active accounts or without prior notice.

It's possible you've signed into a different InPlayGuru account associated with another one of your email addresses.

To effectively include several possible score lines in your strategy, focus on defining the acceptable range of goals for each team. This approach allows you to cover multiple outcomes with a single set of criteria.

Consider an example where you're interested in matches with any of these scores: 1-0, 0-1, 2-0, 0-2, 3-0, or 0-3. This implies looking for games where:

• One team does not score at all (0 goals).
• Their opponent scores a minimum of 1 goal and a maximum of 3 goals.

Therefore, your strategy rule configuration should be set as follows, with three separate rules:

• Goals scored by either team = 0
• Goals scored by either team's opponent ≥ 1
• Goals scored by either team's opponent ≤ 3

At the moment, integrating with BF Bot Manager is not a feature we offer. However, we understand the immense value this could bring. Our team is actively exploring this possibility, aiming to integrate such functionality in an upcoming update.

Each strategy in InPlayGuru is designed to send ONE well-timed alert per match.

Once a match meets the conditions of a strategy, it’s considered “picked” and won’t trigger again for that strategy — even if the conditions are met later.

This is intentional to avoid duplicate or repetitive notifications for the same game. If you want to receive multiple alerts from the same match (e.g. at different time intervals), you can create separate strategies with adjusted rules or timeframes. This keeps alerts focused, meaningful, and easy to manage.

InPlayGuru is a platform designed to empower you to build and test your own strategies. We often get asked for “winning” strategies or personal guidance on the best criteria to use — and while we’d love to hand over a shortcut to success, the truth is: there’s no one-size-fits-all formula.

That’s exactly why InPlayGuru exists — to give you the most powerful tools to develop strategies that match your own logic, risk tolerance, preferences and goals — that’s what makes the system powerful and personal. To help you get started, we recommend exploring the Strategy Gallery, where the community shares real strategies that can serve as inspiration or learning material.

We’re here to support you with the technical setup. If you already have a clear idea of the exact in-play or pre-match conditions you want — and can list the specific rules and respective values — feel free to contact us, and we’ll help you configure them correctly in the system.

You can view all upcoming and past picks for any of your strategies by opening the “History” tab for that strategy.

It includes a list of all selected matches, along with useful stats, odds, and timestamps to help you track performance.

This is the best way to monitor what your strategy is selecting — both before kickoff and as the matches approach.

Rules inside a single strategy are always combined with AND logic. If you want “Rule A OR Rule B”, create separate strategies — one for each logic path.

Why separate strategies are better for OR:

• Lower complexity: Keeps each strategy simpler and easier to read.
• Independent alerts: You’ll be notified whenever either condition is met — functionally identical to OR.
• Cleaner analysis: Each branch can be analyzed independently, making it easy to see which logic performs better.

Example:

• Strategy A: Rule Set A
• Strategy B: Rule Set B

Together, this behaves like A OR B. You’ll see picks from both strategies, each with its own history and alerts.

Momentum rules are often confused because there are three different “time-based” meanings people expect. Below is what each option actually does, and when to use it.

1) Momentum CHANGE between minutes X–Y (trend / swing)
Example: Momentum of Either Team change between minutes 50 and 60 ≥ 40

This checks the net change across the interval (how much Momentum increased or decreased). It’s useful to detect a surge (spike up) or drop (valley down) over a window. It does not mean Momentum was above a level during the whole window.

2) Sustained pressure (Momentum stays high)
If you want Momentum to be consistently high across a period, use multiple point-in-time checks:

• Momentum of Either Team as of minute 50 ≥ 60
• Momentum of Either Team as of minute 55 ≥ 60
• Momentum of Either Team as of minute 60 ≥ 60

The more checkpoints you add, the stricter the “sustained” requirement becomes.

3) Any spike during a window (hit at least once)
If you want Momentum to exceed a threshold at any moment between minutes X and Y (not sustained), limit the time window first, then check the live Momentum value:

• Match timer ≥ 50
• Match timer ≤ 60
• Momentum of Either Team > 90

This triggers as soon as Momentum crosses the threshold once within the defined time window.

A pick is when a strategy on your account identifies a match that meets the conditions you’ve defined. It’s logged in your strategy’s History tab and is part of your strategy’s performance tracking.

An alert is a notification you receive (e.g. via Telegram) when a pick occurs — provided alerts are enabled for that strategy and your account.

You can have strategies that make picks without sending alerts (for silent tracking), or you can enable alerts so you’re notified in real time. Either way, the pick always happens first — the alert is just the optional message tied to it.

Please log in to your account and follow the steps shown here.

Free alerts are limited to 5 per calendar day, and the counter resets at midnight UTC daily.

If your strategies don’t generate enough qualifying matches, you may receive fewer than 5 alerts. The limit is based on actual alerts sent, not the number of strategies created.

You can track alert usage and match picks via your strategy’s History tab.

By default, alerts sent via our Telegram bot to channels or groups may include InPlayGuru links or branding elements. This exposure helps support the platform and allows users to continue using alerts at no additional cost.

It is possible to remove all InPlayGuru branding and links by activating our Unbranded alerts subscription add-on. With this, alerts become fully clean and unbranded, with no promotional content included. If you would like to enable it, please contact us and we’ll be happy to assist.

Yes! You can export the results of any strategy directly from its “History” page in one of the following formats:

• Excel (XLSX)
• OpenOffice (ODS)
• CSV

Files are generated on-demand and processed on a first-come, first-served basis. They may take some time to be emailed to you, especially during peak hours. Please allow up to 48 hours if you don't receive it immediately.

Exported files include match details, stats, and outcomes — ideal for deeper analysis or record keeping.

File exports — such as strategy history Excel downloads — are handled on a first-come, first-served basis and may take some time to generate, especially during busy periods.

These exports are computationally intensive, and while they may have arrived quickly in the past, processing times can vary depending on how many other users are in the queue.

We appreciate your patience. There's no need to follow up or request the same file again unless it's been more than 48 hours since your request. If that’s the case, please feel free to contact us and we’ll investigate further.

Currently, each InPlayGuru account can be linked to one Telegram channel or group at a time.

All your strategy alerts are delivered to the connected channel or group. You can switch it at any time in your account settings

To split alerts across multiple channels or groups we suggest creating separate InPlayGuru accounts, each connected to its own channel.

In most cases, the delay between an on-pitch event and its reflection inside our platform is between 2 and 5 seconds.

Speed and reliability are critical parts of our infrastructure. We continuously optimize our systems to minimize latency and ensure stable performance.

For lower-tier or niche competitions, minor variations can occur depending on how events are captured at venue level. However, overall performance remains highly competitive and among the fastest available solutions.

InPlayGuru uses data from a leading sports data provider. This includes live match statistics such as goals, shots, dangerous attacks, possession, cards, xG and other in-play metrics.

Advanced metrics like xG are based on the structured event data delivered by this provider. We do not calculate core event data manually in-house.

Odds displayed within the platform are sourced via the same data infrastructure. Minor differences may occasionally occur compared to other platforms due to timing, definitions, or market update frequency.

The two main factors which could cause certain (or ALL) matches to be absent are:

• You have set a League Filter selection which is inadvertently excluding those matches. Please check your global league filter selection.
• You have set Column Quick Filters in the in-play scanner which are filtering those matches out of view. Review or reset your applied scanner filters.

If you've reviewed the cases above and the problem persists, please contact us.

The reason websites report differing numbers for some stats lies in the subjective nature of their analysis, as criteria vary among sources. For instance, opinions differ on whether a shot hitting the post should be considered on or off target, leading to inconsistencies when comparing data from other websites.

Additional factors include some temporal delays or discrepancies, network delays, and occasionally human or machine mistakes when capturing the data from the field, although these are very rare.

To maintain consistency in data analysis, it is advisable to choose one data provider and stick with their metrics.

The Momentum and xG metrics requires a full set of live data, especially possession and shots data. If this data is missing, Momentum is temporarily unavailable for that match.

This happens more often in lower-coverage leagues, but it can occasionally occur in major competitions as well, depending on the live feed coverage for that specific game. Data availability is determined by our external data providers and is outside of our direct control.

To ensure reliability:

• We disable Momentum when required data is missing, rather than showing inaccurate values.
• Most matches are fully covered and display Momentum normally.
• We actively work to improve coverage quality over time in collaboration with our data providers.

We source live football stats from established third-party data providers, known for their reliability and accuracy in the sports data industry. However, like any system dependent on real-time data, there are occasions when discrepancies or minor errors might occur. This is due to the inherent complexities of live data collection and processing.

Accurate data is core to InPlayGuru. All match statistics are streamed directly from established third-party data providers and cannot be manually edited on our platform.

For this reason, reporting individual statistical discrepancies in specific matches is not actionable on our end.

We continuously evaluate and refine our data partnerships to ensure the highest possible long-term accuracy and consistency across competitions. While rare short-term variances can occur in live feeds, maintaining a robust and dependable data infrastructure is our top priority.

Layouts let you quickly save and switch between different dashboard configurations — for example, how your columns are arranged, which filters you’ve applied, or what view you prefer for a particular task.

When you first open the feature, all five layout slots start with the default view. They are blank copies for you to personalize.

Once you adjust your grid and settings, your changes automatically save into the layout that’s currently active.

You can rename each layout, reset one back to its default using the Reset button, or toggle between them at any time using the dropdown menu or the Alt+1–5 shortcuts.

Layouts are stored locally in your browser, so your personalized views stay available the next time you return.

When logging in, if the system says "These credentials do not match our records" it means that either your password is wrong and/or the email you entered does not match any existing account in our system.

This happens because multiple email addresses were used at different times (e.g. signing up with Gmail, later trying with Outlook, or using a work address once and a personal address another time). If you create a new account with a different email, your existing strategies and subscription will not appear there, because they remain tied to the original account.

What to do:

• Carefully check which email address you originally registered with.
• Look for your subscription confirmation email from us — it shows the exact account email tied to your subscription.
• Use the “Forgot Password” option if you can’t recall your login details for that email.

If you still can’t locate the correct email, please provide us with your Paddle invoice number and we’ll help you identify the right account.

Unfortunately, no. Once an account is deleted, all associated data — including strategies, settings, and personal details — is permanently erased.

The deletion process includes multiple confirmations and clear warnings to prevent accidental removal. For privacy and compliance reasons, we cannot restore deleted accounts.

You're welcome to create a new account at any time.

If you forgot your password or would like to reset it please make sure you are logged out of your account and then follow the steps on the following link: https://inplayguru.com/password/reset

Absolutely! In fact, you’ve got two great ways to try InPlayGuru risk-free:

• ✅ Full Access – Subscribe to the Pro plan normally and get full access to everything. If you're not satisfied for any reason, just email us within 30 days and we'll refund 100% of your payment — no questions asked.
• ✅ Free Mode – Explore the platform with no time limits or payment required and enjoy:
• Around 50% of live matches unlocked in the scanner
• Run up to 5 strategies simultaneously
• Set up a direct Telegram connection with our Bot
• Receive up to 5 picks / Telegram alerts per day

We're sorry you're having trouble! In most cases, failed payments happen due to one of the following reasons:

• Your card does not support international or online purchases.
• Your bank is blocking the transaction — we recommend contacting them to confirm.
• The card has insufficient balance or has expired.

If you're facing issues, you can also try:

• Using a different card (Visa, Mastercard, etc.)
• Paying via PayPal, Google Pay, or Apple Pay

Still stuck? Contact us with a description of the issue and any error message shown — we'll be happy to help!

When purchasing your InPlayGuru subscription through Paddle, the following payment methods are accepted:

• Cards (including Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, UnionPay, and Mada)
• PayPal
• Google Pay (via Chrome only)
• Apple Pay (via Safari only)
• iDEAL*
• Alipay*
• Wire Transfers (ACH/SEPA/BACS)*

Subscriptions are automatically activated after payment, usually within seconds, though it may take up to 1 hour.

You will receive a confirmation email from us that clearly states the email address associated with your subscription.
Please ensure you are logged in with that email address.

If your subscription isn't automatically activated, please contact us and provide the Receipt # that was sent to you via email.

When you cancel your subscription, your account will stay on the Pro Plan until the end of your current billing period. After that, it will automatically switch to the Free Plan, with limited features.

Your strategies, settings, and data will remain available, and you can resubscribe at any time to regain full access.

However: if you're on the Free Plan and have not logged into your account for over one (1) month, your strategies will be automatically turned off (not deleted) to help keep our infrastructure efficient.

During periods of inactivity while on the Free Plan, your strategies may produce no picks or very limited data. This data is not recoverable retroactively.

We’ll do our best to preserve your account, but extended periods of inactivity may lead to permanent deletion of your data in accordance with our Terms & Conditions.

To keep your strategies active and data safe, we recommend logging in regularly — even without a subscription.

No — once a subscription is cancelled, it’s permanently closed for security and consent reasons. We can’t (and shouldn't) charge anyone without them personally starting a subscription and confirming payment details.

However, your account and data is not deleted when you cancel. All your settings, strategies, and data remain saved. Cancellation simply means you lose access to paid features.

Old subscription tiers, conditions, and pricing can’t be restored — they were tied to the specific plan you cancelled.

You can, however, resume your access at any time by starting a new subscription under the current pricing and conditions here.

Yes. As of February 2026, InPlayGuru is is very much alive and evolving.

We may not post daily on social media, but systems are monitored continuously, development is active, and improvements are being rolled out on a regular basis.

Major releases and meaningful improvements are announced through our official changelog and Telegram updates channel. If something changes that impacts your workflow, you will know.

Yes! While we're not yet on the app stores, InPlayGuru can be installed directly from your mobile browser using the “Install” or “Add to Home Screen” option.

This creates a full-screen app-like experience that runs just like a regular app, with no need to open the browser each time.

Full mobile app support will be added in the future, but this method is fully functional and widely used by our community today.

For the full InPlayGuru experience, we strongly recommend using a desktop or laptop.

InPlayGuru is designed as a real-time tactical command center. On desktop, you can:

• View the full live scanner without compressed columns
• Compare multiple matches side-by-side
• Stack filters efficiently
• Build and edit automation rules faster
• Inspect momentum charts with proper visual context

Desktop gives you the complete data picture at once — which matters in fast-moving in-play environments.

Mobile works well for monitoring matches on the go, receiving alerts, and quick status checks.

Short version:
Mobile = monitoring.
Desktop = full control.

If you're using InPlayGuru seriously — scanning multiple matches, stacking advanced filters, and reacting in real time — your setup matters.

The optimal experience is a large 16:9 desktop display (ideally 27”+ and 4K resolution).

Why?

• Maximum visible columns in the live scanner without horizontal scrolling
• Clear side-by-side match comparison
• Better momentum chart readability
• Simultaneous monitoring of filters, alerts, and multiple competitions
• Reduced cognitive load during high-tempo matches

InPlayGuru is built as a tactical operations dashboard. The more screen real estate you give it, the more powerful it becomes.

Many advanced users run it on a dedicated 27–32” 16:9 monitor to create a true live command-center environment.

Bottom line:
Bigger screen = more data visible = faster decisions.

InPlayGuru is developed by a small team, and development doesn’t always follow a fixed path. Priorities can shift and some features take more (or less) time than expected, which makes fixed ETAs inaccurate or misleading.

When we say a feature is planned, being worked on, or on our radar, it means we fully intend to build it — but without a guaranteed timeline. This lets us focus on quality instead of rushing to meet dates.

New feature releases and improvements are always announced through our official channels:

• Official changelog
• Telegram Updates Channel
• Occasionally by email for notable releases

Following these ensures you’re always up to date with what’s live and available, rather than relying on estimates. We believe this is the most transparent and fair approach for everyone.

Yes! We offer a referral based affiliate program with recurring rewards for qualified paid subscriptions generated through your referral link.

For full details, current terms, and to generate your personal referral link, please visit:
https://inplayguru.com/referral

We've streamlined our FAQ to focus on the most common inquiries. If your question isn't addressed in our FAQ, we recommend reading our User Guide for more comprehensive information. It is designed to cover a wider range of topics and details.

However, if you still can't find the answer you're looking for, please don't hesitate to contact us. You can find our contact details in the footer of this page. We're always here to assist you!