Frequently Asked Questions

There are a few common reasons why a match may appear to meet your strategy conditions but doesn't trigger an alert:

• One or more required stats (e.g. possession, odds) were missing for that match at the time.
• The match had already been picked earlier by the same strategy.
• The conditions weren’t met precisely in the window you defined (e.g. “in the past 10 minutes”).

You can double-check these factors in the strategy’s history. We recommend refining your rules and using the History tab to track performance over time.

For the most accurate analysis, we recommend setting up your strategy on our platform to run live over a period of time. This may take a bit longer, but it ensures that you're working with authentic data.

While other platforms boast backtesting with instant eye-catching figures, these numbers can overlook the market’s true nuances and may even be misleading. We’re exploring a backtesting solution that uses second-by-second, real-data analysis, but until we’re sure it meets our high standards, we’ll stick with authentic, live data.

Every InPlayGuru account comes with a limit on how many strategies you can have at the same time — these are called strategy slots. Each strategy you add to your account uses one slot.

The number of available slots depends on your subscription plan. For example, the Free Plan includes 5 slots, while the Pro Plan includes 30 — and more can be added if needed.

If you try to create more strategies than your current limit allows, you’ll automatically see a pop-up with options to purchase additional slots.

Note: Increasing your strategy slot limit is only available to Pro users with an active subscription. If you’re on the Free Plan, you’ll need to upgrade to Pro first.

We never delete strategies or other data from active accounts or without prior notice.

It's possible you've signed into a different InPlayGuru account associated with another one of your email addresses.

To effectively include several possible score lines in your strategy, focus on defining the acceptable range of goals for each team. This approach allows you to cover multiple outcomes with a single set of criteria.

Consider an example where you're interested in matches with any of these scores: 1-0, 0-1, 2-0, 0-2, 3-0, or 0-3. This implies looking for games where:

• One team does not score at all (0 goals).
• Their opponent scores a minimum of 1 goal and a maximum of 3 goals.

Therefore, your strategy rule configuration should be set as follows, with three separate rules:

• Goals scored by either team = 0
• Goals scored by either team's opponent ≥ 1
• Goals scored by either team's opponent ≤ 3

This approach can be used for other stats as well, such as corners or shots, ensuring that all combinations falling within your desired range are included in your strategy.

At the moment, integrating with BF Bot Manager is not a feature we offer. However, we understand the immense value this could bring. Our team is actively exploring this possibility, aiming to integrate such functionality in an upcoming update.

Each strategy in InPlayGuru is designed to send ONE well-timed alert per match.

Once a match meets the conditions of a strategy, it’s considered “picked” and won’t trigger again for that strategy — even if the conditions are met later.

This is intentional to avoid duplicate or repetitive notifications for the same game. If you want to receive multiple alerts from the same match (e.g. at different time intervals), you can create separate strategies with adjusted rules or timeframes. This keeps alerts focused, meaningful, and easy to manage.

InPlayGuru is a platform designed to empower you to build and test your own strategies. We often get asked for “winning” strategies or personal guidance on the best criteria to use — and while we’d love to hand over a shortcut to success, the truth is: there’s no one-size-fits-all formula.

That’s exactly why InPlayGuru exists — to give you the most powerful tools to develop strategies that match your own logic, risk tolerance, preferences and goals — that’s what makes the system powerful and personal. To help you get started, we recommend exploring the Strategy Gallery, where the community shares real strategies that can serve as inspiration or learning material.

We’re here to support you with the technical setup. If you already have a clear idea of the exact in-play or pre-match conditions you want — and can list the specific rules and respective values — feel free to contact us, and we’ll help you configure them correctly in the system.

You can view all upcoming and past picks for any of your strategies by opening the “History” tab for that strategy.

It includes a list of all selected matches, along with useful stats, odds, and timestamps to help you track performance.

This is the best way to monitor what your strategy is selecting — both before kickoff and as the matches approach.

A pick is when a strategy on your account identifies a match that meets the conditions you’ve defined. It’s logged in your strategy’s History tab and is part of your strategy’s performance tracking.

An alert is a notification you receive (e.g. via Telegram) when a pick occurs — provided alerts are enabled for that strategy and your account.

You can have strategies that make picks without sending alerts (for silent tracking), or you can enable alerts so you’re notified in real time. Either way, the pick always happens first — the alert is just the optional message tied to it.

Please log in to your account and follow the steps shown here.

Free alerts are limited to 5 per calendar day, and the counter resets at midnight UTC daily.

If your strategies don’t generate enough qualifying matches, you may receive fewer than 5 alerts. The limit is based on actual alerts sent, not the number of strategies created.

You can track alert usage and match picks via your strategy’s History tab.

Alerts sent via our Telegram bot may include links to our platform or branding elements. This is a standard part of our service and helps support continued improvements to the platform.

We understand you may be using the bot in your own channels or groups — and we're glad to support that at no extra cost to you. However, removing promotional elements from messages is not permitted as they allow us to gain a little exposure in return. We appreciate your understanding and support.

Yes! You can export the results of any strategy directly from its “History” page in one of the following formats:

• Excel (XLSX)
• OpenOffice (ODS)
• CSV

Files are generated on-demand and processed on a first-come, first-served basis. They may take some time to be emailed to you, especially during peak hours. Please allow up to 48 hours if you don't receive it immediately.

Exported files include match details, stats, and outcomes — ideal for deeper analysis or record keeping.

File exports — such as strategy history Excel downloads — are handled on a first-come, first-served basis and may take some time to generate, especially during busy periods.

These exports are computationally intensive, and while they may have arrived quickly in the past, processing times can vary depending on how many other users are in the queue.

We appreciate your patience. There's no need to follow up or request the same file again unless it's been more than 48 hours since your request. If that’s the case, please feel free to contact us and we’ll investigate further.

Our data is sourced from one of the major football data providers and is updated in near real-time. The entire process, from field action to alert notification, is exceptionally fast, typically taking under 10 seconds. The odds shown on our website for reference are also closely aligned with those shown by major bookmakers.

The two main factors which could cause certain (or ALL) matches to be absent are:

• You have set a League Filter selection which is inadvertently excluding those matches. Please check your global league filter selection.
• You have set Column Quick Filters in the in-play scanner which are filtering those matches out of view. Review or reset your applied scanner filters.

If you've reviewed the cases above and the problem persists, please contact us.

The reason websites report differing numbers for some stats lies in the subjective nature of their analysis, as criteria vary among sources. For instance, opinions differ on whether a shot hitting the post should be considered on or off target, leading to inconsistencies when comparing data from other websites.

Additional factors include some temporal delays or discrepancies, network delays, and occasionally human or machine mistakes when capturing the data from the field, although these are very rare.

To maintain consistency in data analysis, it is advisable to choose one data provider and stick with their metrics.

Momentum data may be unavailable for certain matches, particularly in smaller leagues, due to limited coverage that does not include possession data. Our momentum index calculation relies on this data, making it impossible to provide for these matches.

We source live football stats from a trusted third-party data provider, known for their reliability and accuracy in the sports data industry. However, like any system dependent on real-time data, there are occasions when discrepancies or minor errors might occur. This is due to the inherent complexities of live data collection and processing.

While we understand the importance of accurate data, we rely entirely on the information provided by our third-party data provider. Due to this, reporting discrepancies in the live statistics is not actionable on our end.

Unfortunately, no. Once an account is deleted, all associated data — including strategies, settings, and personal details — is permanently erased.

The deletion process includes multiple confirmations and clear warnings to prevent accidental removal. For privacy and compliance reasons, we cannot restore deleted accounts.

You're welcome to create a new account at any time.

If you forgot your password or would like to reset it please make sure you are logged out of your account and then follow the steps on the following link: https://inplayguru.com/password/reset

We're sorry you're having trouble! In most cases, failed payments happen due to one of the following reasons:

• Your card does not support international or online purchases.
• Your bank is blocking the transaction — we recommend contacting them to confirm.
• The card has insufficient balance or has expired.

If you're facing issues, you can also try:

• Using a different card (Visa, Mastercard, etc.)
• Paying via PayPal, Google Pay, or Apple Pay

Still stuck? Contact us with a description of the issue and any error message shown — we'll be happy to help!

When purchasing your InPlayGuru subscription through Paddle, the following payment methods are accepted:

• Cards (including Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, UnionPay, and Mada)
• PayPal
• Google Pay (via Chrome only)
• Apple Pay (via Safari only)
• iDEAL*
• Alipay*
• Wire Transfers (ACH/SEPA/BACS)*

* Contact us for more details

Subscriptions are automatically activated after payment, usually within seconds, though it may take up to 1 hour.

You will receive a confirmation email from us that clearly states the email address associated with your subscription.
Please ensure you are logged in with that email address.

If your subscription isn't automatically activated, please contact us and provide the Receipt # that was sent to you via email.

We do not offer a free trial period. Instead, our Free Plan allows you to explore the platform and take advantage of our main features with no time limit, however the following limits apply:

• Around 50% of live matches are locked in the scanner
• You can only run up to 5 strategies
• You can only get up to 5 picks / Telegram alerts per day
• You can't setup a Telegram channel for your alerts
• You can't export spreadsheet files

When you cancel your subscription, your account will stay on the Pro Plan until the end of your current billing period. After that, it will automatically switch to the Free Plan, with limited features.

Your strategies, settings, and data will remain available, and you can resubscribe at any time to regain full access.

However: if you're on the Free Plan and have not logged into your account for over one (1) month, your strategies will be automatically disabled to help keep our infrastructure efficient.

During periods of inactivity while on the Free Plan, your strategies may produce no picks or very limited data. This data is not recoverable retroactively.

We’ll do our best to preserve your account, but extended periods of inactivity may lead to permanent deletion of your data in accordance with our Terms & Conditions.

To keep your strategies active and data safe, we recommend logging in regularly — even without a subscription.

Yes! While we don’t currently offer a downloadable APK, InPlayGuru can be installed directly from your mobile browser using the “Install” or “Add to Home Screen” option.

This creates a full-screen app-like experience that runs just like a regular app, with no need to open the browser each time.

Full mobile app support may be added in the future, but this method is fully functional and widely used by our community today.

We've streamlined our FAQ to focus on the most common inquiries. If your question isn't addressed in our FAQ, we recommend reading our User Guide for more comprehensive information. It is designed to cover a wider range of topics and details.

However, if you still can't find the answer you're looking for, please don't hesitate to contact us. You can find our contact details in the footer of this page. We're always here to assist you!